Waiting Tables for Godot

Waiting Tables for Godot Jean-Pierre Godot, the owner of an up-scale French restaurant in Boston, florists chrysanthemum hired Diane Alemeida to work as a server. The job commiting(a) $3.15 an hour plus tips, which was enough to convince Diane to stay in Boston instead of going home for summer vacation. Godot expressed a belief in teamwork and the expectation of excellence from entirely members of his staff; this inspired Diane work toward these goals. Diane did begin the job by putting in the maximum effort and received pentad compliments from customers on the ability to provide prompt, accurate, and personalized service. The tips that she averaged of faithful 20% per shift punctuated these compliments. The problem for Diane was that Godot did non comment on these accomplishments. The first acknowledgement that Diane received was of a prohibit fashion. Diane dropped a bowl of soup while trying to carry ternary bowls out at once and Godot not provided yelled, th o insisted that the menu price of the soup be deducted from Dianes pay along with an additional $5 to clean the carpet. Godot was given everyplace to fits of temper whenever employees made errors or moved too slowly. This shun reply to poor employee performance is a form of operating(prenominal) conditioning, utilizing punishment and negative reinforcement to discourage unwanted behaviors.

What Godot did not realize is the negative effect this feedback was having on employee performance. The night by and by the error Diane worked more slowly to avoid spilling and was instead berated for be slow. Instead of g oing faster, Diane responded by working less! efficiently which in turn had an adverse effect on tips. The answer that Diane displayed could be considered neglect, a passive behavior that allows job conditions to heighten state as a result of reduced effort. In the remainder Diane displayed cognitive dissonance, meaning that Dianes positions were inconsistent with displayed behavior. Diane was of the attitude that no matter what actions were taken Godot...If you want to get a lavish essay, order it on our website: BestEssayCheap.com

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